Return Policy

At Rarevn, we have always believed that a complete shopping experience begins not only with an exquisite product page, but extends to your genuine wearing experience after receiving the item. We understand that when shopping for dresses online, there may be subtle differences between expectations and reality in terms of fit, fabric, and overall appearance. Therefore, we have established a clear, fair, and easy-to-follow return policy to protect your legitimate rights and interests, while ensuring that the process remains standardized and efficient.

This return policy applies to all products purchased directly through the Rarevn official website (www.rarevn.com). All return-related matters are coordinated by the brand's operating entity, HONGKONG KATE LIMITED, whose team is responsible for reviewing return applications, coordinating logistics for returns, and executing refund operations. The brand and its operating body work together under consistent customer service standards to ensure that every return is handled properly and in a timely manner.

I. Return and Exchange Eligibility

We fully understand that your expectations for a dress encompass multiple dimensions—size, color, fabric texture, and silhouette performance. To accommodate your fitting needs as much as possible, while also respecting product hygiene and resale value, the following conditions apply to return and exchange requests:

1. Time Frame
You have 14 calendar days from the date of delivery to decide whether to keep your purchased items. Requests submitted beyond this timeframe will not be accepted. We appreciate your understanding.

2. Product Condition
Items returned or exchanged must meet the following requirements:

• Unworn, unwashed, and unaltered;

• All original tags, care labels, and packaging bags remain intact and attached;

• Free from any cosmetics, perfume, food stains, or odors;

• For hygiene reasons, undergarments, slip dresses, and other intimate apparel are non-returnable unless faulty. Please refer to product page notes for specific exclusions.

3. Change of Mind Returns
If you wish to return an item due to sizing issues, minor color variations from screen display (please note that device display differences are normal), or personal preference changes, you may apply for a return in accordance with this policy. However, the return shipping cost will be at your own expense.

4. Defective or Incorrect Items
If you receive an item with obvious manufacturing defects (such as holes, loose threads, damaged zippers, severe print flaws, etc.), or if the item does not match the style, size, or color as recorded in your order confirmation, please contact us via our official email within 7 calendar days of delivery. Upon verification, we will arrange a free return or exchange and cover the corresponding return shipping costs.

5. Exceptions
For hygiene and safety reasons, the following categories are not eligible for change-of-mind returns:

• Custom-made or special pre-order items;

• Clearance or sale items marked as "final sale" or "non-returnable";

• Accessories (such as belts, brooches, etc.) if the original packaging has been opened.

II. Return Process Guide

To ensure that your return is processed quickly and accurately, please follow the steps below carefully. We strive to make every step clear and transparent to avoid delays caused by incomplete information.

Step 1: Submit a Return Request
Please send a return request email to the official Rarevn email address: ssad41885@gmail.com. Use the subject line "Return Request + Order Number." In the email body, please include the following information:

• Your order number (found in the confirmation email you received upon placing your order);

• The name and quantity of the item(s) you wish to return;

• A brief reason for the return (e.g., size too large, color mismatch, quality issue, etc.);

• Attach clear photos (if the return involves quality issues or incorrect items, please provide actual product photos and outer packaging photos for verification purposes).

The customer service team at HONGKONG KATE LIMITED will reply to your email within 2 business days to inform you whether your application has been approved, and will generate a unique Return Merchandise Authorization (RMA) number for you. Please keep this number safe, as it will be required throughout all subsequent steps for tracking purposes.

Step 2: Obtain the Return Address and Ship Back Your Item(s)
Once you receive the return authorization confirmation email, the designated return shipping address will be clearly provided (please note that the return address may differ from the shipping address—do not send returns to the original fulfillment location). Please:

• Pack the item(s) securely in their original packaging to prevent damage or creasing during transit;

• Clearly write your RMA number on the outside of the package in a visible location;

• Ship the package using a trackable courier service, and retain the tracking number and shipping receipt. Please note that we do not support WeChat Pay or Alipay as payment channels; therefore, refunds will be credited back to the original payment method used at checkout (such as credit card, debit card, or PayPal account, or other supported online payment methods). The exact time for funds to appear in your account depends on the processing cycle of your issuing bank or payment platform.

Step 3: Inspection and Refund
The quality control team at HONGKONG KATE LIMITED will inspect your returned package within 5 business days of receiving it, to confirm whether the items meet the return conditions outlined in Section I of this policy.

• Inspection Passed: We will initiate a full refund to your original payment method (excluding any original shipping charges and third-party fees such as customs duties or sales taxes, unless the return is due to our error). Once the refund is complete, you will receive a confirmation email. The actual time for funds to arrive in your account is typically 3-10 business days, depending on your bank or payment service provider.

• Inspection Failed: If the item(s) show signs of wear, stains, missing tags, or other non-quality-related issues, we will contact you via email to discuss the matter. We may deny the refund or return the item(s) to you at your own shipping cost.

Step 4: Exchange Processing (If Applicable)
If you are applying for an exchange (e.g., for a different size or color), once the inspection is passed, we will reserve the replacement stock for you and arrange shipment of the new order. The outbound shipping cost for the exchange will be covered by us, but you will be responsible for the return shipping of the original item(s). If there is a price difference between the original and exchanged items, we will confirm with you via email regarding the method of payment or refund.

III. Important Notes

To ensure a smooth return experience, please take note of the following additional points:

• International Orders: If your shipping address is outside Rarevn's primary delivery regions, any cross-border customs duties, clearance fees, and higher international return shipping costs will be your responsibility. We recommend contacting us at ssad41885@gmail.com before shipping your return, to inquire about estimated costs and optimal shipping options.

• Original Packaging: Please keep all packaging materials included with your original shipment (such as dust bags, hangers, outer cartons, etc.). Damage caused by improper packaging may affect your return inspection result.

• Multi-Item Orders: If you purchased multiple items in one order but wish to return only a portion of them, please clearly specify this in your application email to avoid confusion.

• Refusing Delivery: We do not recommend refusing delivery of your package outright, as the return shipping and handling fees incurred by refusal are often higher than those of a normal return process, and may delay your refund. Please accept the package and follow this policy to apply for a return.

HONGKONG KATE LIMITED reserves the final right of interpretation of this return policy and may revise it from time to time in response to business operational needs. Revised content will be promptly published on the Rarevn official website without individual prior notice. Please refer to the latest version available on our website. We are always committed to providing you with flexible and fair after-sales protection within a reasonable scope.

This return policy applies only to transactions made through www.rarevn.com. If you have purchased Rarevn products through any third-party channel, please refer to the after-sales policies of that specific platform.