Shipping Policy

When you place an order on the Rarevn official website (www.rarevn.com), we fully understand your anticipation for that dress you have been eyeing—it might be your go-to piece for an important occasion, or a gentle treat for yourself or a loved one. That is why we have established a clear, transparent, and efficient global shipping system, ensuring that every item reaches you reliably and within a reasonable timeframe.

All order processing, warehousing, fulfillment, and global logistics coordination for Rarevn are centrally managed by the brand's operating entity, HONGKONG KATE LIMITED. This team is responsible for liaising with multiple international logistics service providers, planning shipping routes, monitoring transit status, and promptly addressing any irregularities that may arise during shipping. The brand and its operating body share the common goals of "punctuality, safety, and traceability," striving to deliver a stable and predictable cross-border shipping experience.

The following sections detail our order processing timelines, shipping method options, estimated delivery times for major global regions, and shipping cost calculation rules. Please read these carefully before submitting your order, so you can make an informed choice based on your needs.

I. Order Processing and Dispatch Time

1. Order Confirmation
Once you have successfully placed an order and completed payment on the Rarevn website, you will receive an order confirmation email containing your order number, purchase details, and shipping address information. Please verify the contents of this email carefully. If you notice any errors, contact us promptly via our official email so that we can make corrections before dispatch.

2. Processing Time
We understand your expectations for delivery speed. Therefore, the warehousing team at HONGKONG KATE LIMITED will complete picking, quality re-inspection, packaging, and dispatch within 1-3 business days after order confirmation. Please note:

• Processing time is calculated in business days, excluding weekends and public holidays;

• Pre-order items or specially customized styles may require longer processing times, as indicated by the estimated dispatch date on the individual product page;

• During peak order periods (such as new collection launches or seasonal transitions), processing times may be slightly extended. We will notify you via email in such cases.

3. Dispatch Notification
Once your order has been shipped, you will receive a shipping confirmation email containing:

• The name of the carrier;

• A unique tracking number for your package;

• Instructions on how to check your shipment status.

Please keep this email safe. You may track your shipment at any time via the carrier's official website or third-party tracking platforms. If you are unable to see any tracking updates within 48 hours of receiving the shipping notification, please do not worry—this is typically due to carrier system synchronization delays. If any abnormalities occur, our operations team will proactively intervene.

II. Shipping Methods and Carriers

Rarevn maintains long-term partnerships with internationally recognized logistics carriers to ensure reliable delivery times and package security across the globe. Depending on the destination, we primarily offer the following two shipping methods:

1. Standard International Shipping
This is the default shipping method for Rarevn, available for the vast majority of countries and regions worldwide. This service includes a tracking number for end-to-end package monitoring and requires a signature upon delivery by the recipient or an authorized representative. Standard shipping offers stable transit times and good cost-effectiveness, making it suitable for customers who do not require expedited delivery.

2. Free Economy Shipping
When your order meets specific conditions (see "Shipping Cost Rules" below for details), you will automatically qualify for free economy shipping. This service also provides basic package tracking, although tracking updates may be less frequent in some remote areas compared to Standard Shipping, and delivery dates are not guaranteed—only an estimated range is provided. If you have higher time-sensitive requirements, we recommend selecting Standard Shipping (charges apply as per the rules).

Carrier Selection: HONGKONG KATE LIMITED will select the most suitable carrier from its partner logistics network (such as DHL, FedEx, UPS, and various postal systems) based on your shipping address, package weight, and customs clearance convenience at the destination. You cannot select a specific carrier at checkout. Regardless of which carrier handles the delivery, you will receive a single tracking number for full visibility.

III. Global Shipping Time Estimates

As Rarevn ships to many countries and regions worldwide, actual transit times are influenced by multiple factors, including destination distance, flight schedules, customs clearance speed, and local delivery efficiency. Below are estimated transit times for major destination regions (calculated from the date of dispatch, excluding processing time):

Important Notes:

• The above timeframes are estimates only. Actual delivery times may be extended due to force majeure events (e.g., severe weather, flight rescheduling, customs inspections, strikes, etc.). HONGKONG KATE LIMITED will make every effort to assist with tracking but shall not be held liable for delays caused by carriers.

• Delivery times to remote areas may exceed the ranges shown above. Please confirm whether your address falls within regular delivery zones before purchasing, or contact us in advance via our official email for consultation.

IV. Shipping Cost Rules (Global Standard)

Rarevn adopts a simple and transparent global shipping cost structure with only two tiers, allowing you to estimate logistics costs quickly before placing your order. All shipping fees are quoted in US Dollars (USD) .

1. Standard Shipping
If your total merchandise value is below 49.00 USD, Standard Shipping rates apply, and a fixed shipping fee of 9.99 USD will be charged. This fee covers basic handling, packaging materials, and end-to-end tracking services.

2. Free Shipping
If your total merchandise value equals or exceeds 49.00 USD, your order will automatically qualify for Free Shipping, and you will not be charged any delivery fees. This promotion applies to all shipping addresses worldwide, with no regional restrictions.

Shipping Cost Examples:

• Example 1: You purchase a dress for 45.00 USD — shipping fee is 9.99 USD, order total is 54.99 USD.

• Example 2: You purchase a dress for 52.00 USD — shipping fee is 0.00 USD, order total is 52.00 USD.

• Example 3: You purchase two items totaling 75.00 USD — shipping fee is 0.00 USD, order total is 75.00 USD.

Please Note:

• Shipping fees cover transportation from the Rarevn fulfillment center to the shipping address you provide. They do not include any import duties, value-added taxes, customs clearance fees, or other local taxes that may be levied by the destination country or region. Such charges (if applicable) are the responsibility of the recipient. Please consult your local customs or tax authority for specific amounts.

• Order values are calculated in US Dollars at the time of payment and are not affected by exchange rate fluctuations. We do not support WeChat Pay or Alipay; all payments are processed through internationally accepted payment gateways, and shipping fees are also charged in US Dollars.

V. Important Shipping Notes

To ensure smooth delivery of your order, please take note of the following additional points:

• Address Accuracy: The shipping address you provide at checkout will be used directly for label printing. If the package cannot be delivered or is returned due to incorrect address details (such as missing street numbers, incorrect postal codes, unreachable phone numbers, etc.), any additional shipping and handling fees incurred will be your responsibility. If you need to modify your address, please contact us via our official email within 12 hours of placing your order, and we will do our best to assist before dispatch.

• Customs Duties and Clearance: Customs policies vary by country/region. Some destinations may levy taxes on imported packages or conduct random inspections, which are independent actions by destination customs authorities that HONGKONG KATE LIMITED cannot influence. If your package is held for customs clearance, you may need to provide identification or pay applicable taxes. We recommend familiarizing yourself with your local import regulations in advance.

• Multiple Failed Delivery Attempts: If the carrier attempts delivery multiple times without success, the package may be returned to the local depot or sent back to our fulfillment center. If you require re-shipment, standard shipping fees will be charged again.

• Lost or Damaged Packages: If you have not actually received your package despite tracking information showing "Delivered," or if the package arrives with obvious transit damage, please contact us via our official email within 7 calendar days of the signed delivery date, providing photos of the outer packaging and the contents. We will coordinate with the carrier and, based on the circumstances, arrange for a replacement or partial compensation.

We are continuously committed to optimizing our global shipping network, so that every customer who chooses Rarevn—no matter where they are—can receive their desired dress within a reasonable waiting time and at a fair shipping cost. Should any irregularities occur with your shipment, please do not hesitate to contact the operating entity HONGKONG KATE LIMITED via our official email, and we will provide substantive responses and assistance during business hours.